Shipping policy

Order Processing

  1. We start processing the order after full payment is received.

  2. We make every effort to do quality check before shipping the products. Order processing may vary depending on stock availability. Usually, the orders are processed within 1-3 business days, however, under special circumstances of products turning out of stock, it may take 5-7 business days to process the refund.

Shipping

  1. We ship Australia and New Zealand wide, in areas where postal services are available.

  2. Shipping is calculated at checkout.

  3. All domestic Australian orders usually get delivered within 4-5 business days after dispatch, depending on the delivery address and for New Zealand it may take 5-10 business days. During the peak holiday time, there can be some delays with deliveries taking up to 12-15 days.

  4. Inaccurate address: Please ensure you provide correct delivery address. In case there are address discrepancies and products are returned to us, you will be contacted by just kidz. A re-delivery cost will be applicable if products are returned to us, even if your original order was eligible for free shipping.

  5. Unsuccessful Delivery Attempt: Please make yourself available to receive the delivery. A re- delivery cost will be applicable if products are returned to us, even if your original order was eligible for free shipping.

  6. Rejected by Receiver: If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection and re-delivery. A re-delivery cost will be applicable if products are returned to us, even if your original order was eligible for free shipping.

  7. Free pick up is available from Tarneit, VIC. Please get in touch with just kidz to arrange the date and time.